CallMarker, founded in 2018 in Israel, is the world's first autonomous platform for managing sales and customer service processes, which includes CRM, telephony, WhatsApp, and advanced automation tools. In a revolutionary way, it uses AI to manage salespeople and their data in a manner that can double their efficiency.
The system provides real-time solutions, such as a personal AI coach and instant AI insights, which allow representatives and managers to react to changes and challenges while they are in action. The company operates in Israel and expanded to England about a year and a half ago, serving major companies in both countries, and is now launching its new generation.
A New Generation of Innovation - CallMarker 2.0
After analyzing millions of business interactions over the past seven years, the company is launching CallMarker 2.0 with the most advanced AI tools it has developed. The platform, in particular, enables the decoding of revenues. It breaks down marketing and sales processes and identifies hidden opportunities to improve conversions and increase revenue. Additionally, CallMarker's intelligent system analyzes sales calls in real time and provides essential insights to managers without requiring extended listening.
CallMarker responds in real time and provides an accurate response that allows for an immediate performance improvement. The system automatically recognizes information mentioned during a conversation, such as the customer's city of residence, and updates it in the appropriate CRM field.
The platform also features a personal AI coach that helps representatives in real time manage objections and turn difficult conversations into sales opportunities or better customer service. If a representative encounters unexpected resistance during a call, the coach analyzes the situation in real time and provides a data-based response to help overcome the resistance. This way, representatives receive personalized support that boosts their confidence and chances of closing deals. In the near future, CallMarker will offer a marketplace where top trainers can train sales representatives in real time, 24/7, and the company has already signed with several renowned trainers in Israel and England who will be part of this model.
The Flows system, in turn, seamlessly connects various channels such as WhatsApp, emails, calendars, etc., to create a seamless and accurate customer experience. The system can also send personalized messages to provide the customer with an optimal experience that increases the chances of closing deals.
"From the beginning, our mission has been to help sales teams communicate with potential customers in a smarter and more efficient way. Our platform not only analyzes our customers' data but also provides insights and tools that allow our users to succeed. CallMarker 2.0 represents the next technological advancement that will take sales to a new level," said CallMarker management.
Caroline Haïat
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